Optiflame 3G

The Ultra Optiflame can also be used with CNG. However kindly contact Ultra care for installation. Do not attempt to install by yourself if you are using CNG.

Optiflame is tested for 70%+ gas efficiency in all burners. This is as per certified lab test results. The number of days will vary from user to user depending on usage.

Optiflame cooks faster than regular stoves without any gas wastage. However time saved varies for different food items and from user to user.

No.

No. It is available only on the Optiflame 3GF model.

Press the knob, turn it to the left and hold for few seconds for auto ignition. If the problem persists, kindly contact Ultra Care.

Clean the igniter in the burner and try again. If the problem persists, kindly contact Ultra Care.

The spark comes in all burners due to a common spark plug connection. , However gas does not come from the other burners. Gas comes only from burner that you are igniting.

This indicates low battery life. Change the battery. If the problem persists contact Ultra Care.

Check your battery life. Clean the igniter and then ignite the burner. If the problem persists contact Ultra Care.

The battery compartment is at the rear side of the gas stove.

Yes.

It may be due to nozzle blockage. Kindly contact Ultra Care.

Yes. The flame failure safety device is independent of auto ignition. This safety device works basis temperature sensing.

Pull the knob to release it. Never use the stove if the knob is stuck. If flame switches off accidently, gas will continue to leak since the knob is stuck.

No. If the flame failure safety device malfunctions for any reason, flame as well as gas flow will get cut off automatically.

They represent the burners and the highlighted one represents the burner that will get ignited by using the corresponding knob.

The pan stand is designed in such a way that vessels stand firm while cooking. We have tested our products and found cooking to be even.

The Pan support is designed in such a way that any spillage is only on the glass top and does not enter the burner. Hence there is no need for an additional spill tray.

No. Flame colour should be blue. Contact Ultra Care.

This could be due to food particles deposited on the burner holes (ports) or due to a wet burner. In such case clean the burner holes using a safety pin and wipe dry. If the problem persists, kindly contact Ultra Care.

Burner holes could be clogged. Clean using a safety pin. If the problem persists contact Ultra Care.

Ultra Optiflame is designed to cook faster compared to regular stoves in order to reduce cooking time.

Large burner is designed specifically for higher heat intensity cooking applications.

This is normal. Heat is felt more on glass cook tops compared to stainless steel stoves. Optiflame is designed and has been tested to withstand domestic cooking temperature.

Maximum weight each pan support can withstand is upto 15 kg.

Kindly contact Ultra Care.

The gas stove is designed with a small gap between pan support and glass top so that you can turn the pan support to lock and unlock. The vessel will remain firm while cooking.

Ensure that the right vessel size is used in the respective pan support. This detail is available in the user manual given along with the product. The user manual is also available for download in our website.

Check for any damage to tube connecting cylinder & stove. Ensure burner and pan support are placed & locked properly. After ensuring these, if there is still any leakage, switch off gas stove and contact Ultra Care.

Flame sound can be heard mildly if the surrounding is calm. However in case of any abnormal sound kindly contact Ultra Care.

Ultra Optiflame is designed solid and sturdy so that the stove does not shake or move while cooking.

To unlock the pan support, turn it anticlockwise and lift to remove. Remove the pan support ring and lift the burner to remove. To lock it again, place the burner slot on the burner holder groove and ensure burner is seated properly. Place the pan support ring and then the pan support and turn clockwise to lock. Always ensure to lock the pan support and burner before use.

Use only a soft cloth dipped in any glass cleaner liquid to wipe the glass top. Wipe dry using a clean cloth.

Soak in warm soapy water solution & clean with scrub pad to remove stubborn stains. Dry thoroughly before using again.

Use a creamy surface cleaner or a liquid abrasive solution and clean using a brush and wipe dry.

Place it on the knob holder and push to fix.

It is recommended to get the glass replaced before using the stove. Kindly contact Ultra Care.

Kindly contact Ultra Care.

It is recommended to get the burner replaced before using the stove. Kindly contact Ultra Care.

Optiflame comes with a 5 year warranty on burners & gas valves and a 2 year warranty on the gas stove. Any defect arising out of manufacturing defects are covered under warranty. The parts that are defective alone will be repaired or replaced and not the entire stove. For terms and conditions refer to the user guide.

Ultra authorized spares are available in Ultra Care centre, details of which are there in our website.

Yes. Door step service is available for gas stove. Visiting charge is applicable after one year of purchase.